Call Center

Maximize Efficiency with a Cloud-Based VoIP Call Center

Enhance your customer service capabilities with VoxRush’s cloud-based VoIP system. This advanced solution allows you to handle a higher volume of calls with fewer agents by running your call center entirely online. Unlike traditional PBX services, our VoIP systems are designed for high efficiency, enabling you to manage large call volumes with ease. Enjoy the benefits of a fully virtual call center with automated multichannel support and self-service options, ensuring smooth and continuous communication with your customers.

Core Communication Features

Automatic Call Distribution (ACD)
Interactive Voice Response (IVR)
Call Recording
Call Routing
Call Monitoring
Live Call Transfer
Outbound Dialer
Omnichannel Support

Data and Analytics Features

Real-time Monitoring and Reporting
Historical Reporting
Speech Analytics
CRM Integration
Call Monitoring
Live Call Transfer
Outbound Dialer
Omnichannel Support

Agent and Workforce Management Features

Interactive Voice Response (IVR)

Send incoming calls to the right call center agents. Set up your IVR any way you want.

Call Recording

Record, pause, and listen to customer interactions any time.

Automatic Call Distribution (ACD)

Distribute calls based on business hours, technical support level, IVR options, and more.

VoIP Phone Numbers

Get local and toll-free numbers or port your existing phone numbers

Call Routing

Manage customer interactions like a pro. Don’t let your customers repeat requests.

Dashboards & Reporting

Get access to 40+ advanced features & reports to measure your VoIP call center efficiency.

Everything You Need to Deliver Exceptional Service

Empower your team with helpdesk tools that enhance productivity, provide real-time customer insights, and improve visibility. Seamlessly manage service conversations and gain the intelligence needed to support your customers more effectively.